Frequently Asked Questions (FAQs)
General Questions
Q: What is E-MART.IN?
A: E-MART.IN is an online store offering a wide range of products including electronics, home decor, and kitchen essentials at unbeatable prices with fast, pan-India delivery.
Q: Are all products original and branded?
A: Yes, we sell 100% genuine products plus some Master Quality Products from trusted and verified suppliers.
📦 Order & Delivery
Q: How can I place an order?
A: Simply browse the products on our website, add them to your cart, and proceed to checkout. It’s fast and secure.
Q: Do you deliver across India?
A: Yes, we offer pan-India delivery, including remote locations.
Q: How long does delivery take?
A: Orders are usually delivered within 2–7 business days, depending on your location.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking link via SMS or email.
💳 Payment & Security
Q: What payment methods are accepted?
A: We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) (where available).
Q: Is my payment information secure?
A: Absolutely. All payments are processed via secure, encrypted gateways. Your data is never stored or shared.
🔁 Returns & Refunds
Q: What if I receive a damaged or wrong product?
A: Please contact us within 24–48 hours of delivery with photos. We’ll arrange a replacement or refund as per our policy.
Q: How do I request a return or refund?
A: Visit our Return & Refund Policy page or email : admin@emert.in
🛠 Support & Contact
Q: How can I contact customer support?
A: You can reach us via: admin@emert.in
📞 Phone: [+91 99547 04716]
We’re available Monday to Saturday, 10AM–6PM.